FAQ

We are located at 858 Yates Street, Victoria, B.C.

We don’t allow illegal drugs, drug paraphernalia, spray paint, laser pointers, weapons of any kind (management reserves the right to define), vapor pens and smokeless cigarettes. Please use good judgment.

For any lost items or clothing left at coat check please email info@thecapitalballroom.com

Check out our Events Page for upcoming shows at the Capital For alerts, follow us:

‍Instagram: Capital Ballroom
Facebook: Capital Ballroom
X: Capital Ballroom

Set times are always at the discretion of the artists and are generally posted the day of or a few hours before the event in the event page and on our socials. Please note that set times are subject to change!

Will call tickets are available for pick-up on the night of the show at our box office once doors open.  Please be prepared to provide government-issued photo identification and the credit card that was used to purchase the tickets.

If you have hard tickets, you can do what you want with your tickets. If you want to transfer ownerships of tickets purchased online, please contact AdmitONE.

Tickets can be purchased on AdmitONE or AdmitONE Community

Shows at the Capital Ballroom are currently admitted as GA. We do have limited tables and chairs. The seating is available on a first come, first-served basis. The floor area is standing only. There are certain shows that will be seated. You will be informed in advance.

Please note that the Capital is not wheelchair accessible at this time. We understand the importance of providing an inclusive environment and we deeply regret any limitations the building may pose. If you have any specific accessibility concerns or require assistance, please don’t hesitate to contact us at accessibility@themrggroup.com and we will do our best to accommodate your needs.

We do not have a dedicated space for parking, however there is street parking available close to the venue.

Yes, we allow ins and outs – Please make sure to get the proper stamp from our security guards. No drinks are allowed to leave the building.

No, we do not allow any outside food or drinks.

We do not sell food.

Personal point and shoot, iPhones or smartphones are allowed to capture the event! However, professional audio or video recording is only permitted with prior approval through the promoter. This includes any external flashes, lenses, gopro’s and selfie sticks! Do not call the venue to ask for permission. As the camera policy for each event can vary, we recommend contacting info@thecapitalballroom.com for more details. Complete the media request form in advance if you'd like to cover the show.

99/100 times yes, but we don’t know until they load it off their bus. If available, it will be set up in the merchandise area.

Yes, coats and bags can be checked near the entrance. Cost is $4 per item. Please expect a wait to retrieve your jacket when the show is over as it takes time to give out all the jackets and personal belongings.

Yes!

Yes! We have an ATM machine at the entrance.

Yes!

No, it is illegal to smoke anything inside the venue. If you violate this, you will be immediately escorted out of the building and not allowed back in. You will not get a ticket refund either. Please DO NOT smoke inside the venue!

Yes. Please email info@thecapitalballroom.com for details.